Terms and Conditions

TERMS AND CONDITIONS

 

Introductory provisions

Guests are governed by the legal regulations of the Czech Republic based on Czech law and the accommodation rules of Camp Černá Louže. The guest accepts the Accommodation Regulations as a contractual condition of accommodation and is obliged to comply with its provisions.

Each guest is obliged to familiarize himself with these accommodation rules, his ignorance will not be taken into account. The accommodation rules are available at the reception of the accommodation facilities.

General terms and conditions (hereinafter referred to as "conditions") of the accommodation facilities operated by Emes Horeca, s.r.o., 1. May 868/11, Liberec III-Jeřáb, 460 07 Liberec, ID No.: 19877544, registered in the Commercial Register maintained by the Regional Court in Ústí nad Labem, Section C, Insert 51257 (hereinafter referred to as the operator) regulate the mutual contractual relationship between Emes Horeca, s.r.o. and the natural or legal person ordering the services (hereinafter referred to as the "client").

 

Article I. - Subject of the contractual relationship

 

These Terms and Conditions govern the rights and obligations of the parties in the temporary rental of accommodation, recreational and other accompanying services of the campsite as individual services according to the individual customer's request.

 

Article II - Establishment of the contractual relationship

 

The contractual relationship between the client and the operator is established upon confirmation of the booking of the stay by the accommodation facility. The accommodation establishment undertakes to provide the client with a stay and to provide the agreed services to the agreed extent and quality (hereinafter referred to as the "stay") and the client is obliged to pay the accommodation establishment the agreed price.

 

Article III - Booking, price and payment

 

3.1 Ordering the stay

- by e-mail: info@kempcernalouze.cz

- via the electronic form on the website: www.kempcernalouze.cz

 

3.2 The client is obliged to pay the agreed contractual prices for the accommodation and other services used by him/her, based on the prices set out in the price list or the booking system.

The prices for the services provided are listed in the currently valid catalogue, price lists, offer sheets or on www.kempcernalouze.cz

The services and prices listed in the catalogue are subject to change.

 

3.3 Payment for the services ordered by the Client and confirmed by the Operator shall be made by the Client in full or in the form of an advance payment and additional payment.

Payment for ordered services is made by the client in advance. Or on the basis of a proforma invoice sent to the Client by the due date indicated on the invoice.

We consider the services to be paid on the date the payment is credited to the bank account.

 

The amount of advances and the timing of payments shall be determined, unless the parties agree otherwise, as follows:

- for stays, the client is obliged to pay in advance the full amount or a deposit of 50% of the fixed price at the start of the contractual relationship or in another amount specified on the receipt; the customer is obliged to pay the balance at the end of the service

 

Methods of payment

- payment by bank transfer or online or by depositing cash in CZK to the account number: 263553328/0600 at Moneta Money Bank in the Czech Republic

- payment in cash at the campsite reception

- payment by credit card

- the client's stay can be fully or partially paid by the employer or another organisation. In this case, the client indicates this fact when placing the order and the stay is invoiced to the client on the basis of the order

 

3.4 If the client is in default of payment for the services provided, the accommodation facility has the right to charge the client interest on late payment in accordance with Government Regulation No. 351/2013.

 

3.5 All payments shall be made in Czech crowns (CZK). Exceptions are the payment terms agreed in advance. This applies mainly to orders and their payment from abroad.

 

Article IV - Basic rights and obligations of the client

 

4.1 Client's rights:

- a) the right to the proper provision of the services contracted for and paid for

- b) the right to be informed of any changes in the services contracted for

- c) the right to withdraw from the contract at any time prior to the commencement of the stay or the use of individual services, in accordance with Article VI

- d) the right to complain about defects 

 

4.2 Obligations of the client:

- a) to provide the Operator with the cooperation necessary for the proper provision and delivery of services, in particular to truthfully and completely provide the required information in the order, including the reporting of any changes to such information

- b) to inform the Operator without undue delay of his/her opinion on any changes in the conditions and content of the agreed services

- c) to take over from the operator the documents necessary for the use of the services and to arrive at the place of destination at the appointed time

- d) in the event of withdrawal from the contract, the client is obliged to notify the operator of such withdrawal and to pay a cancellation fee in accordance with the cancellation conditions

 

Article V - Basic Obligations of the Accommodation Facility

 

- a) to provide the client with all information concerning the stay

- b) to ensure the client's stay on the basis of a confirmed order and in accordance with generally binding legislation

- c) in the event of cancellation of the contract by the client in accordance with these conditions or the law, to pay the difference in price between the stay already paid and the applicable cancellation fees within 14 days of receipt of the cancellation in writing

 

Article VI - Withdrawal and cancellation conditions

 

The client has the right to cancel the stay at any time, i.e. to withdraw from the contract. The contractual relationship is terminated and the participation cancelled on the date on which the cancellation (cancellation of the stay) is notified to the operator in writing or verbally. In this case, the operator has the right to charge a cancellation fee/cancellation fee (contractual penalty). The cancellation fee is payable immediately. After deduction of the cancellation fee from the total price of the stay, the client will receive back the rest of the amount paid. Should the amount of the cancellation fee(s) exceed the deposit paid, the client is obliged to pay an amount equal to the cancellation fee(s).

 

Cancellation fees:

- 30% of the price if cancelled 30 days or more before arrival;

- 50 % of the price if cancelled between 14 and 29 days before arrival;

- 70 % of the price of the stay if the cancellation occurs 7 to 13 days before arrival;

- 100 % of the price if the cancellation takes place less than 6 days before the start of the stay inclusive.

 

If the client arbitrarily cancels part of the stay or fails to use any of the services already paid for, he/she is not entitled to a financial refund. This also applies to pre-booked services.

 

Article VII - Processing of personal data

 

See separate document Information on the processing of personal data

 

Article VIII - Out-of-court settlement of consumer disputes

 

Pursuant to the provisions of Section 1820(1)(s) of the Civil Code and Section 14(1) and Section 20d et seq. of Act No. 634/1992, on Consumer Protection, the Seller informs that the consumer may apply for out-of-court settlement of a consumer dispute to the consumer dispute resolution body, which is the Czech Trade Inspection Authority, on the website www.coi.cz. The Czech Trade Inspection Authority handles proposals for out-of-court settlement of consumer disputes in the manner and under the conditions set out in the relevant legislation. For the avoidance of doubt, nothing in these terms and conditions excludes the possibility for consumers to bring their claims before a civil court.

The Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No: 000 20 869, internet address: www.coi.cz, is competent for the out-of-court settlement of consumer disputes arising from a purchase contract. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer under the purchase contract.

 

Article IX - Final Provisions

 

The General Terms and Conditions shall take effect on 01.01.2024 and shall supersede all previous applicable terms and conditions.

Contractual relationships established before the entry into force of these terms and conditions shall remain in force and shall be governed by the terms and conditions in force at the time of their establishment.